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Warranty

Should your Tramigo T22 car, motorcycle, boat or portable tracking device fail in normal use within the first 24 months from the date of invoice, TRAMIGO will guarantee to repair the unit. For claims under this option, Tramigo requires that failure follows reasonable and normal use of the equipment. Where product is used for purposes or in environments for which it was not designed, Tramigo reserves the right to levy our standard repair charge. Tramigo’s decision on whether to accept product under warranty will be final.

The Customer covers the cost of shipment to Tramigo. Tramigo covers the cost of the return.

Where any other party has attempted a repair, the repair warranty will be invalidated. Tramigo reserves the right to either return the product to the Customer without further work or to levy the standard repair charge after acceptance from the Customer. The Return Material Authorisation (RMA) procedure must be used to return all goods. Prior to returning the product to Tramigo under this option, please give full details of the reasons for returning the equipment.

Tramigo products are intended for legal usage only under all applicable international and local laws. Tramigo shall not be responsible for any harmful interference or unlawful conduct associated with the operation of Tramigo products. You assume all risk and liability caused by using the product with peripheral equipment or accessories not supplied or approved by Tramigo, or caused by repairs or modifications carried out by parties not authorised by Tramigo. No potentially harmful external equipment or other objects should be connected to Tramigo products. You assume all liability relating to the usage of Tramigo products. Tramigo shall under no circumstances be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.

Please note:
The device is an aid and should never be relied upon as an only emergency device. Its functionality is dependent on wireless networks and GPS satellites which may not be available all the time, and connections cannot be guaranteed under all conditions. To make emergency communications, the device must be turned on and located in an area with adequate wireless network signal strength.

Tramigo T22 Two-Year Limited Warranty

Tramigo Ltd. ("Tramigo") warrants that this T22 tracking device ("Product") is free from defects in materials, design and workmanship under normal use in accordance with the operating instructions and pursuant to the following terms and conditions:

1. The limited warranty for the Product extends for TWO (2) years beginning on the date of the original purchase of the Product by the first end-user (“Consumer”). This one year period is extended by each whole day that the Product is out of your possession for repair under this warranty.

2. T22 Battery warranty is SIX (6) months.

3. The limited warranty extends only to the original purchaser (the Consumer) of the Product and is not assignable or transferable to any subsequent purchaser/ end-user.

4. During the limited warranty period, Tramigo will repair, or replace, at Tramigo's sole option, any defective parts, or any parts that will not properly operate for their intended use with new or refurbished replacement items if such repair or replacement is needed because of product malfunction or failure during normal usage. No charge will be made to the Consumer for any such parts. Tramigo will also pay for the labor charges incurred by Tramigo in repairing or replacing the defective parts. The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. Tramigo's limit of liability under the limited warranty shall be the actual cash value of the Product at the time the Consumer returns the Product for repair, determined by the price paid by the Consumer for the Product less a reasonable amount for usage. Tramigo shall not be liable for any other losses or damages (unless otherwise required by law). These remedies are the Consumer's exclusive remedies for breach of warranty.

5. Upon request from Tramigo, the Consumer must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.

6. The Consumer shall bear the cost of shipping the Product to Tramigo. Tramigo shall bear the cost of shipping the Product back to the Consumer after the completion of service under this limited warranty.

7. The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable:
a. The Product has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Tramigo, including damage caused by shipping
b. The Product has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage caused by the connection to other products not recommended for interconnection by Tramigo.
c. Tramigo was not advised in writing by the Consumer of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period.
d. The Product serial number plate or the enhancement data code has been removed, defaced or altered.
e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product.

8. Tramigo does not warrant uninterrupted or error-free operation of the Product. If a problem develops during the limited warranty period, the Consumer shall take the following step-by-step procedure:
a. The Consumer shall return the Product to the place of purchase for repair or replacement processing.
b. If "a" is not convenient because of distance (more than 30 kilometers) or for other good cause, the Consumer shall ship the Product prepaid and insured to Tramigo. See www.tramigo.com for the address of the repair center nearest you.
c. The Consumer shall include a return address, daytime phone number and/or fax number, complete description of the problem, proof of purchase and service agreement (if applicable). Expenses related to removing the Product from an installation are not covered under this limited warranty.
d. The Consumer will be billed for any parts or labor charges not covered by this limited warranty. The Consumer will be responsible for any expenses related to reinstallation of the Product.
e. Tramigo will repair the Product under the limited warranty within 30 days after receipt of the Product. If Tramigo cannot perform repairs covered under this limited warranty within 30 days, or after a reasonable number of attempts to repair the same defect, Tramigo at its option, will provide a replacement Product or refund the purchase price of the Product less a reasonable amount for usage.
f. If the Product is returned during the limited warranty period, but the problem with the Product is not covered under the terms and conditions of this limited warranty, the Consumer will be notified and given an estimate of the charges the Consumer must pay to have the Product repaired, with all shipping charges billed to the Consumer. If the estimate is refused, the Product will be returned freight collect. If the Product is returned after the expiration of the limited warranty period, Tramigo's normal service policies shall apply and the Consumer will be responsible for all shipping charges.

9. You (the Consumer) understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. The used components comply with Product performance and reliability specifications.

10. ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE, SHALL BE LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY. OTHERWISE, THE FOREGOING LIMITED WARRANTY IS THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TRAMIGO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED BENEFITS OR PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF DATA, PUNITIVE DAMAGES, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR FACILITIES, DOWNTIME, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY, RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF TRAMIGO KNEW OF THE LIKELIHOOD OF SUCH DAMAGES. TRAMIGO SHALL NOT BE LIABLE FOR DELAY IN RENDERING SERVICE UNDER THE LIMITED WARRANTY, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED.

11. Tramigo neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement.

12. This is the entire warranty between Tramigo and the Consumer, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms.

13. This limited warranty allocates the risk of failure of the Product between the Consumer and Tramigo. The allocation is recognized by the Consumer and is reflected in the purchase price.

14. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following purchase of the Product.

If you have any questions concerning this limited warranty, please contact us.